Use of the website

This website is owned and operated by AUM AGRI FREEZE FOODS (“we,” “us” or “our”).

By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.

Any questions regarding these Terms and Conditions or subsequent issues should be directed to:

AUM AGRI FREEZE FOODS Customer Sales and Support Centre
3/10, B.I.D.C. Estate, Gorwa,
Vadodara – 390016,
Gujarat, India

Telephone : 0091 – 265 – 2280017
Fax : 0091 – 265 – 2291613
Email :
Website :
GST No : 24AANFA5949F1ZB

Identity of supplier

Unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by AUM AGRI FREEZE FOODS.


Orders/delivery requests placed by using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.
Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.

These Terms and Conditions apply to your order / delivery request. We may change our Terms and Conditions atany time, so please do not assume that the same terms will apply to future orders / delivery requests. We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
  • Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

AUM AGRI has taken every care in the preparation of the licontent of this website. However, to the extent permitted by applicable law, AUM AGRI does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the “Materials”) contained on, distributed through, or linked, downloaded or accessed from this website.

To the fullest extent permitted by applicable laws, AUM AGRI hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to AUM AGRI. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on this website by pressing the complete checkout button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website.
  • We will send to you an order acknowledgement email detailing the products you have ordered.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered is not available from stock.
  • We are unable to obtain authorisation for your payment.
  • Price or product description error is identified.
  • You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

The contract will be concluded in English.

If you have not contacted us to rearrange a failed delivery or collection within 24 hours, the order will be cancelled and the cost of your order (excluding the cost of perishable items and the delivery charge) will be refunded to you.

General payment provisions

Any of the following cards may be used to pay for your shopping: MasterCard, Visa Credit.

You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.

Payment Security Policy

We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.

As a result, we have developed a highly secure online ordering facility for the AUM AGRI online shopping service. This is specifically intended to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.

Credit Card safety

The AUM AGRI online shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.

We allow you the option to store your card details with us, so that you can order from us again without needing to type your details in. We only ever show you the last four digits of your card number on our public internet site and of course, this information is ‘for your eyes only’.

If you do not wish to store your card details with us, you can enter these each time you place an order with the AUM AGRI online shopping service.

Your payment details are held in a secure encrypted server which is not accessible from the Internet. Access to this data is also secured internally within AUM AGRI and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard). This is widely acknowledged as being a very secure way to hide these details from prying eyes.

Once your order is processed, the payment details associated with your order are removed from our files.

Verified by Visa and MasterCard® SecureCode™

To give you even more confidence in shopping online with, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.


AUM AGRI may decline to fulfil any order, including bulk purchase of items on promotion or included in a special offer.
In the event of there being errors or shortages, these should be brought to the attention of AUMA AGRI Customer Sales and Support Centre (using the contact details above) no later than seven days after the delivery, or collection.

Nutritional Information

AUM AGRI FREEZE FOODS (The Company) has produced nutritional information on this website for the general information of the public. It contains information gathered from various sources and, although the company believes it to be accurate at the time of publication, the company accepts no responsibility for, and makes no representation nor gives any warranty or undertaking express of implied as to the accuracy or completeness of the information.

General Pricing Policy

Prices may vary for future dated deliveries and collections.

The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.

The prices stated on the site are inclusive of any VAT payable.

Cancellation rights

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than eight working days after the day on which you receive the goods or services.

Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

Notice of such cancellation must be given in writing to AUM AGRI Sales and Support Centre, details as provided above, or delivered to the last known address for AUM AGRI known to the customer.

Delivering shopping

All orders are subject to the applicable minimum order value.


If you have booked a order for collection and no payment card details have been entered on the checkout page you will be asked to pay for the goods on collection. If you have booked a delivery and invalid card details have been entered on the checkout page AUM AGRI Customer Sales and Support Centre will contact you to request payment details over the telephone before delivery can be made.

Please see the General Payment Provisions above for further details.

Country of Origin Information

For items sold online with more than one possible Country of Origin, all possible countries will be displayed.

Please note that in exceptional circumstances, the actual Country of Origin might vary from the list displayed online.

Any refunds for unwanted returned items will be made after the goods have been returned. guarantees and returns

Customers are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, AUMAGRI will refund and replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the AUM AGRI Customer Sales and Support Centre with any queries.
Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.